Appoinments and Cancelations
To book an appointment at Joshua Lawrence Salon, we kindly ask that you provide us with a valid credit card. This is a simple and secure way to reserve your desired time slot. However, we understand that plans can change, and life's unexpected events can arise. If you find yourself needing to make any adjustments to your scheduled appointment, we kindly request that you inform us at least 24 hours in advance. This advanced notice allows us to offer that time slot to another valued client who may be on our waitlist. We genuinely appreciate your understanding and cooperation regarding this policy. In the event that we receive inadequate notice, and you do not inform us within the 24-hour window, a charge of 50% for the services you initially scheduled will be applied to your credit card on file. We simply ask that this amount be settled before your next appointment to ensure smooth and efficient service for you and our other clients. Thank you for your cooperation, and we look forward to providing you with exceptional salon services at Joshua Lawrence Salon.
If a stylist is running late for an upcoming appointment due to unexpected circumstances, such as heavy traffic or unforeseen delays, we understand the importance of notifying our clients in a timely manner, which is why we make every effort to reach out to you at least 15-30 minutes ahead of time. In the event that you find yourself running a little behind schedule for your appointment, we kindly request that you give us a call in advance so that we can make the necessary arrangements. It's worth noting that if you happen to be running 15 minutes late for an appointment, there is a possibility that we may need to reschedule your appointment to ensure that we can accommodate both you and our other valued clients in the best possible way. At Joshua Lawrence Salon, we value your time and strive to provide a seamless and efficient experience for all our clients.
Late Appointment
Children
Here at Joshua Lawrence Salon, our top priority is creating an enjoyable and tranquil environment for all of our guests. We hold a special place in our hearts for children, understanding the joy and energy they bring. However, taking into consideration the layout of our salon, we kindly request that children be accompanied by an adult when visiting, either for their own services or to receive supervision while you indulge in your own self-care. This guideline ensures that both you and other guests can fully relish the serene ambiance we strive to maintain. It is essential that children are not left unsupervised during their time at the salon, safeguarding their wellbeing and promoting a harmonious experience for all.
Feedback and Hair Revisions
At Joshua Lawrence Salon, we value your feedback immensely. It is our utmost priority to ensure that each and every client has the best possible experience during their visit. Therefore, if by any chance you feel unsatisfied with our services or the time you spent with us, we kindly request that you inform us within 7 days after your appointment. This will allow us to promptly address and discuss any concerns or issues you may have encountered. Although we do not provide refunds for our services, we are committed to working with you to make any necessary adjustments to your hair, ensuring that you leave our salon feeling completely satisfied. Your comfort and satisfaction are of utmost importance to us, and we strive to meet and exceed your expectations at all times.